Contact your trusted sales representative or the sales unit in your region.
You can contact us via WhatsApp for personalized service and to clarify any questions about our products and services. The system will automatically resolve most cases, but if you need personal assistance, our team is available Monday to Friday, from 8:00 AM to 5:00 PM, excluding holidays. Please provide detailed information for better assistance.
To make customer service more inclusive, Friboi’s Customer Service now offers support in Libras, the Brazilian Sign Language. Customers can access this service by clicking on an icon in the footer of the websites. A new page will display an explanatory video, and then the customer will be directed to a deaf representative via real-time video call.
Our customer service team has compiled the most common questions from our customers and made them available in one place so you can find the answers quickly and easily.
The information regarding a free distribution campaign of Friboi brand products is false. Dear customers and partners, JBS informs you that it only communicates through its official electronic channels and domains (mainly @jbs.com.br, @friboi.com.br, @jbssa.com, and @seara.com.br). Any attempt to contact and/or communicate using a different domain may be considered improper and/or an attempt at fraud.
Yes. You can also contact our customer service center via WhatsApp. Save the number 08000115057 in your contacts or click the following link to be automatically directed to our customer service: https://wa.me/5508000115057 .
Friboi takes full responsibility for cleanliness. All employees’ uniforms are washed daily, and entry to the factory is only permitted with 100% sanitized hands and boots.
It’s the same, since Friboi is meat with guaranteed origin. At the factory, daily tests are conducted to ensure the quality and provenance of their meat.
Through the Federal Inspection Seal. This seal proves that all the standards of the Ministry of Agriculture have been followed and attests to the quality of the products in terms of sanitary and technological aspects.
Establishments provide labeling with specific storage and packaging instructions for the product. Supermarket storage must follow Friboi’s guidelines to ensure the product’s shelf life.
When choosing meat, it’s best to observe the following aspects: – The meat should be a dull red color, due to being vacuum-packed. Once the packaging is opened, the meat should return to its normal color in about 20 minutes; – It should be stored in a display case at the appropriate temperature; – The meat may contain some juice (blood), but it should not be viscous (thick); – The vacuum packaging should be in perfect condition, without tears or holes; – Check for the internal label with the SIF (Federal Inspection Service) stamp; – Verify that the product is within its expiration date. If the product is not vacuum-packed, you should mainly observe the color of the meat, how the piece is displayed, and the hygiene of the environment in which it is located.
Avoid breaking the cold chain. Ideally, meat should be transported from the supermarket to your home in a way that maintains the temperature indicated on the label.
Friboi meat should be stored refrigerated between 0°C and 7°C, or at -12°C if frozen. To thaw, place it in the refrigerator. Refreezing the same piece is not recommended.
Because during thawing, there is a loss of nutrients present in the liquid that preserves the meat.
